Holiday Inn Express Hotel & Suites Saint John Harbour Side, an IHG Hotel

The front desk agent was super friendly and professional. Upon check in he had informed me that the room i booked was a small queen room next to the elevator and that they upgraded my room free of charge. He also did inform me that there was a few little girls running around from a cheer team. Later that evening we went to enjoy the hot tub but it was like an ice bath so when we had informed the front desk agent he said he was aware as several other guests had brought it to his attention and that maintenance had been notified and they were going to correct the issue as soon as possible.

Everything was great. The nicest and cleanest hotel we’ve been to in a long time and it was very affordable. The pool was great. The kids loved it and our dog was welcome there too. The staff were lovely, especially the lovely ladies who served the breakfast. Lots of free parking. Especially around back. Very convenient. Lots of nice restaurants in the area. We’ll definitely be back.

AMAZING breakfast! Very helpful front counter staff, and I liked the book of menus they had for helping choose dinner location. Incredible view (though we did have the best room in the hotel). Lots of parking. I liked that pillows were labeled as firm or soft. Lots of USB plugs.

The staff is great. Very friendly. John and Anthony at the front desk are amazing and helpful. Tanya the room maid was extremely friendly and kind. The staff at breakfast too were great. People make the difference in this hotel. I was there with my 5 kids and they all say they love the hotel because people are friendly there.

The breakfast was nice and simple, exceptionally clean and organized. Food was re filled as it ran out, so the staff are very keen and helpful.